Frequently Asked Questions
Everything you need to know about your Iznik Global experience.
What is your standard shipping timeline?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on the destination and customs processing.
How can I track my order?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to the courier's website to monitor your shipment's progress in real-time.
What is your return and exchange policy?
We accept returns for unworn and unwashed items with original tags within 14 days of delivery. Please note that customized or stitched outfits are not eligible for returns unless there is a manufacturing defect.
Do you offer stitching and customization services?
Yes, we provide premium stitching services for our unstitched collections. You can select standard sizing or provide custom measurements during the ordering process for a tailored fit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Cash on Delivery (COD) for eligible regions.
Are the colors of the products accurate to what I see on screen?
While we strive to display our products' colors as accurately as possible, slight variations may occur due to professional lighting during photography or your device's screen settings.